fnd88 Privacy Policy

At fnd88, we take your privacy seriously. This Privacy Policy explains in detail how fnd88 collects, processes, stores, and protects your personal information when you use our website, mobile platform, and related services. We operate as Bangladesh's trusted online casino and sports betting destination, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

By accessing or using the fnd88 platform, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services. This document should be read alongside our Terms & Conditions and Responsible Gaming guidelines.

1. Information We Collect

When you register, use, or interact with the fnd88 platform, we may collect the following categories of personal information. This allows us to deliver a personalised, secure, and efficient service to every player in Bangladesh.

• Identity data — full name, date of birth, and national ID or passport details for account verification.
• Contact data — email address and mobile number used to communicate with you about your account and promotions.
• Financial data — transaction records, deposit and withdrawal amounts, and payment method identifiers (e.g., bKash wallet reference, Nagad account reference) — never your full PIN or password.
• Technical data — IP address, device type, browser version, operating system, and session timestamps to maintain platform security.
• Gameplay data — game history, bet amounts, win/loss records, and session duration to support responsible gaming and platform improvement.

In some cases, we may also collect information you voluntarily provide through our customer support channels, such as when you submit a query, report an issue, or respond to a survey. All such data is treated with the same high standard of confidentiality.

2. How We Use Your Information

fnd88 processes your personal data only for legitimate, clearly defined purposes. We do not use your data in any way beyond what is described here. The primary purposes for which your information is used include the following.

• Account creation and management — to register your account, verify your identity, and maintain your player profile securely.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT).
• Customer support — to respond to your queries, resolve disputes, and improve your overall experience on the fnd88 platform.
• Responsible gaming compliance — to monitor gameplay patterns and enforce self-exclusion, deposit limits, or time-out measures when appropriate, keeping your gaming experience healthy.
• Fraud prevention and security — to detect and prevent fraudulent transactions, unauthorised access, and suspicious activity on your account.
• Service improvements and analytics — to analyse platform performance, optimise game offerings, and enhance user experience across cricket betting, slots, live casino, and crash games.

3. Data Sharing and Disclosure

fnd88 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is treated as confidential and is only shared in the following specific and strictly limited circumstances.

When we share data with trusted service providers, those providers are bound by strict data processing agreements and are permitted to use your data only for the purposes outlined by fnd88. We take reasonable steps to ensure all partners maintain equivalent data protection standards.

• Payment processors — bKash, Nagad, Rocket, Upay, and card processors (Visa/Mastercard) receive only the transactional data required to complete your deposit or withdrawal.
• Legal obligations — we may disclose your information when required by applicable law, court order, or regulatory authority, or to protect the rights and safety of fnd88 and its users.
• Fraud and security partners — identity verification and anti-fraud service providers who assist us in keeping the platform safe for all Bangladeshi players.

4. Cookies and Tracking Technologies

fnd88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session state, and analyse how our platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fnd88 platform, including your ability to log in, access your account balance, or place bets. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

5. Data Retention

fnd88 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The standard retention period for active account data is for the duration of your account, plus a reasonable period thereafter to allow for dispute resolution, legal compliance, and auditing purposes.

Upon account closure, your data will be securely archived and then deleted in accordance with our internal data lifecycle policy. Financial transaction records may be retained for a longer period as required for legal and compliance purposes. If you wish to request early deletion of your data, please contact our support team at [email protected].

6. Your Rights and Choices

As a user of the fnd88 platform, you have meaningful rights with respect to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. You may exercise any of the following rights by contacting our support team.

• Right to access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data, subject to any legal retention requirements.
• Right to restrict processing — you may ask us to limit how we use your data while a concern or complaint is being investigated.
• Right to withdraw consent — where you have given consent for a specific use of your data (such as marketing communications), you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team at [email protected]. We aim to respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

7. Security Measures

fnd88 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we implement robust safeguards, no online platform can guarantee absolute security. We therefore encourage all fnd88 users to choose strong, unique passwords, enable two-factor authentication where available, and never share their login credentials with any third party. If you suspect unauthorised activity on your account, contact our support team immediately at [email protected].

8. Third-Party Payment Processors

To facilitate fast and convenient transactions in Bangladesh, fnd88 integrates with local and international payment processors including bKash, Nagad, Rocket, Upay, and international card networks (Visa and Mastercard). When you initiate a deposit or withdrawal, relevant transactional data is transmitted to the appropriate processor to complete the operation.

Each of these payment providers operates under its own privacy policy and terms of service, which govern how they handle your transactional data. fnd88 is not responsible for the privacy practices of these external processors. We recommend that you review the privacy policies of bKash, Nagad, and any other payment service you use before completing a transaction.

9. Age Verification and Children

fnd88 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, we implement age verification measures to ensure compliance with this requirement across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, and Khulna.

If we become aware that personal data has been collected from a user under the age of 21 without verifiable parental consent, we will take immediate steps to delete that information from our records. Parents and guardians who believe their child may have registered on fnd88 are asked to contact us immediately at [email protected] so we can act swiftly.

10. Changes to This Privacy Policy

fnd88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice.

Your continued use of the fnd88 platform after the date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data. Archived versions of our Privacy Policy are available upon request.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fnd88 handles your personal data, please do not hesitate to reach out to our dedicated support team. We take all privacy-related enquiries seriously and will respond within the timeframes stated above.

You can reach our support team by email at [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all enquiries within 1-2 business days. For urgent account security matters, we prioritise a same-day response wherever possible.